Order Processing

All orders are processed within 24–48 hours (excluding weekends and public holidays). Once your order is shipped, you will receive tracking details via email or SMS.

Delivery Timeline

• Metro Cities: 2–4 business days
• Other Locations: 3–7 business days
• Remote Areas: 5–10 business days

Delivery times may vary due to courier delays, weather conditions, or peak sale periods.

Shipping Charges

• Free shipping on orders above ₹499
• Standard shipping fee applies to orders below this value and will be shown at checkout

Order Tracking

Once dispatched, customers can track their order using the tracking link shared via email/SMS.

Incorrect Address / Delivery Issues

Customers are responsible for providing accurate delivery information. Gaya Skincare is not responsible for delays or failed deliveries due to incorrect addresses or unreachable contact numbers.

Damaged or Missing Packages

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with unboxing proof for assistance.

Delays

While we aim for timely delivery, delays caused by courier partners or external factors are beyond our control.