Gaya Skincare – Return & Refund Policy
Returns
Due to hygiene and safety standards, we do not accept returns on opened or used skincare products.
However, returns are accepted only in the following cases:
- Wrong product delivered
- Damaged product received
- Missing item in order
Eligibility for Replacement
To be eligible, you must report the issue within 48 hours of delivery along with:
- Order ID
- Clear unboxing video/photo proof
Refunds
Once your return/replacement request is approved:
- Refunds (if applicable) will be processed within 5–7 business days
- Refunds will be credited to the original payment method
Non-Returnable Situations
We do not accept returns or refunds for:
- Change of mind
- Slight texture or fragrance variations (natural in skincare formulations)
- Products used after delivery
Order Cancellation
Orders can only be cancelled before dispatch. Once shipped, they cannot be cancelled.
Contact Support
For any issues, reach us at:
📩 support@gaya.luxury
